Last updated: 15 October 2025
Welcome to Revu, a platform that helps businesses collect and understand customer feedback shared through WhatsApp. These Terms of Service ("Terms") explain how you may use our platform, products, and related services (together, "Services").
By using Revu, you agree to these Terms. If you do not agree, please stop using our Services immediately.
We may update these Terms from time to time. The latest version will always be available on our website. Your continued use of Revu means you accept any updated Terms.
Revu provides tools that allow customers to share feedback with businesses and enables those businesses to receive summarized insights, such as sentiment, key points, and improvement suggestions.
We act as a technology facilitator — we do not own or control the businesses you interact with, and we are not responsible for their actions, responses, or decisions. Businesses are fully responsible for their communication and customer engagement practices.
When using Revu:
If you are a business, you agree not to use customer feedback data for any purpose other than improving your service or responding appropriately to customers.
Revu will make reasonable efforts to ensure our Services are reliable, secure, and accessible. However, we do not guarantee uninterrupted operation or perfect accuracy at all times.
We reserve the right to suspend or terminate access to the Service for misuse, violation of these Terms, or system abuse.
Revu processes message and business information in line with our Privacy Policy. We handle this data responsibly to deliver insights and feedback summaries.
By using our Services, you agree that Revu may process data such as:
We never sell your personal or business data to third parties.
All Revu logos, software, analytics, and related materials are owned or licensed by Revu (Pty) Ltd. You may not copy, modify, or distribute any part of Revu's technology or branding without written permission.
You retain ownership of your own messages, business data, and customer content.
We aim to keep Revu available at all times, but technical maintenance or updates may occasionally cause downtime. Revu is not responsible for any loss or damage resulting from service interruptions, delays, or technical errors beyond our control.
To the fullest extent permitted by law:
We provide our Services "as is" — without warranties of any kind, whether express or implied.
You agree to indemnify and hold harmless Revu, its owners, and its employees from any claims, damages, or losses arising from your misuse of the Services or violation of these Terms.
You may stop using Revu at any time. We may suspend or terminate your access if you breach these Terms, misuse the system, or engage in harmful behavior toward other users or the platform.
These Terms are governed by the laws of the Republic of South Africa. If a dispute arises, we'll first try to resolve it amicably. If that's not possible, the matter may be referred to mediation or a South African court of competent jurisdiction.
If you have any questions, concerns, or complaints about these Terms, please reach out to us:
Revu (Pty) Ltd – Customer Feedback Technology Service